Resume
My LinkedIn profile includes more details and glowing reviews. A complete résumé is available by email request.
Experience
I have created user guides, online help, quick start guides, policy manuals, and other types of product documentation for a wide range of clients and employers. My work also includes marketing copy, newsletter articles, customer service call scripts, training material, blog posts, and white papers.
Good Tech Writing (2008–present):
- PMC-Sierra (Silicon Valley)
- Coulomb Technologies (Silicon Valley)
- UEnd.org (Canada)
- User Experience Design Group (UEDG) Services (San Francisco)
- The Kindness Flag Project (Canada)
- Seagate Technology (Silicon Valley)
- Adaptec EMEA (England)
Adaptec, Inc. (2001–08)
Enhanced Marketing Services Corp. (1995–99)
Education
Simon Fraser University (Vancouver, Canada)
- Bachelor of Arts, Psychology (1989)
- Certificate of Technical Communication (2000)
Society for Technical Communication (Online)
- Technical writing-related classes and webinars (2001–10)
University of California Santa Cruz (Online)
- Web Writing That Works (2010)
Tools of the Trade
Software: Advanced user of FrameMaker, Photoshop, Acrobat Pro, Word 2007, PowerPoint 2007, SnagIt, Illustrator. Intermediate-level user of InDesign, RoboHelp, Captivate
Online Tools: WordPress, Blogger, Twitter, Facebook, Flickr, YouTube, Google+